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  • Where are you based?
    One Observation is based in Melbourne, Australia.
  • Can I customise an order?
    Certainly! Custom orders are accepted through email. Kindly provide an image for reference and a detailed description of your requirements. Upon receiving your request, we will promptly respond with a personalised quote. If you wish to alter background colors, please make the request via email. We recommend sending an email request and also specifying the changes in the cart notes. Keep in mind that all prints are crafted to order, and adjustments must be communicated before the production process begins.
  • Why does my order take so long to be shipped?
    Prints are all made to order and are sent out between 2 - 4 business days. Custom prints are unique meaning they take special time to create. This can be anywhere between 7-21 days depending on current orders. Please email monica@oneobservation.com.au if you need your order by a certain date, please include the order number.
  • Do you ship Internationally?
    We are currently based in Melbourne, and focusing on spreading our brand across Australia. We hope to offer international shipping soon, so stay tuned! We offer digital options for custom orders ONLY.
  • What are the dimensions of each print?
    Our most popular frameless prints include: A4 (297mm x 210mm) A3 (420mm x 297mm) A2 (594mm x 420mm A1 (841mm x 594mm) At One Observation we customise prints! If you're after a size you don't see contact us via email.
  • What materials are the products made of?
    Illustration Prints: 170 gsm Satin Matte Paper Photographic Prints: 190 gsm Photo Satin Paper
  • How do I look after my product?
    If you plan to frame the print on your own, we recommend keeping it in its protective sleeve until you're prepared for framing. Before inserting the artwork into the frame, we suggest wiping down the inside to remove any dust or smudges. Additionally, ensure that the frame is dry before proceeding.
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